Last updated: June 2026
Company: Birab Trading LLP (trading as Healoram)
Email: support@healoram.com
Website: healoram.com

This Privacy Policy explains how Healoram (Birab Trading LLP) collects, uses, stores, and protects your personal data when you visit healoram.com or make a purchase. This policy is compliant with the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Sensitive Personal Data or Information) Rules, 2011.

1. INFORMATION WE COLLECT

When you create an account or place an order:
– Full name, email address, and phone number
– Delivery address and billing address
– Payment information (processed securely by Razorpay — we do not store card details)
– Order history and purchase preferences

When you browse our website:
– IP address, browser type, and device information
– Pages visited, time spent, and navigation patterns
– Cookie and session data (see Section 5)

When you contact us for support, we retain the communication for service improvement purposes.

2. HOW WE USE YOUR INFORMATION

We use your personal data to:
– Process and fulfil your orders and issue order confirmations
– Arrange delivery through our logistics partner
– Send transactional emails (order confirmation, shipping updates, delivery notifications)
– Respond to customer service enquiries
– Send marketing communications, only if you have explicitly opted in
– Improve our website, products, and user experience
– Comply with applicable legal and tax obligations

We will never sell your personal data to any third party.

3. DATA SHARING

We share your information only with partners required to fulfil your order:
– Razorpay — for secure payment processing
– Shiprocket and associated courier partners — for order delivery
– Google Analytics — for anonymised website usage analysis

All third-party partners are bound by their own privacy policies and applicable data protection laws.

4. DATA RETENTION

We retain your personal data for as long as your account is active or as required to fulfil the purposes described in this policy. Order records are retained for a minimum of 7 years as required under Indian tax and accounting law. You may request deletion of your account and personal data at any time (subject to legal retention requirements).

5. COOKIES

Our website uses cookies to improve your browsing experience, remember your login status and cart contents, and analyse website traffic. You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain website features.

6. YOUR RIGHTS

You have the right to:
– Access the personal data we hold about you
– Request correction of inaccurate or outdated data
– Request deletion of your personal data
– Withdraw consent for marketing communications at any time by clicking Unsubscribe in any marketing email

To exercise any of these rights, please email: support@healoram.com

7. DATA SECURITY

We implement industry-standard technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. All payment processing is handled by Razorpay using PCI-DSS compliant infrastructure. We do not store any payment card data on our servers.

8. CHILDREN’S PRIVACY

Our website and products are not directed at children under the age of 13. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us at support@healoram.com and we will delete it promptly.

9. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. The date at the top of this page reflects the latest revision. Registered users will be notified of material changes by email.

10. CONTACT US

For any privacy-related queries, complaints, or data requests:
Birab Trading LLP (Healoram)
Email: support@healoram.com
Address: [Registered address, Navi Mumbai, Maharashtra]
Response time: within 5 business days