Last updated: June 2026
Company: Birab Trading LLP (trading as Healoram)
Registered Office: [Your registered address, Navi Mumbai, Maharashtra]
GSTIN: [Your GSTIN]
Email: support@healoram.com

By accessing or purchasing from healoram.com, you agree to be bound by these Terms and Conditions. Please read them carefully before placing an order.

1. ABOUT US

Healoram is a skincare brand owned and operated by Birab Trading LLP, a registered limited liability partnership firm in India. All products are manufactured in India under CDSCO-compliant conditions and sold directly to consumers through this website.

2. ELIGIBILITY

You must be at least 18 years of age to make a purchase on this website. By placing an order, you confirm that you meet this requirement.

3. PRODUCT INFORMATION

We make every effort to ensure product descriptions, ingredient lists, and images are accurate. However, product formulations may occasionally be updated. The ingredient list on the physical product packaging is always the most current and legally valid version. If you have allergies or sensitivities, please refer to the physical label before use.

4. PRICING

All prices are listed in Indian Rupees (INR) and are inclusive of applicable GST. Prices are subject to change without prior notice. The price at the time of order placement is the price that applies to that transaction.

5. ORDERS AND PAYMENT

Once you place an order and payment is confirmed, you will receive an order confirmation email. We reserve the right to cancel any order due to stock unavailability, pricing errors, or suspected fraud, in which case a full refund will be processed. Payment is handled securely by Razorpay. We do not store any payment card information on our servers.

6. SHIPPING AND DELIVERY

Please refer to our Shipping Policy for details on processing times, delivery timelines, courier partners, and order tracking. Delivery timelines are estimates and may vary due to public holidays, weather events, or courier operational delays.

7. RETURNS AND REFUNDS

Please refer to our Refund and Return Policy for full details on eligibility, the return process, and refund timelines. Your statutory rights under the Consumer Protection Act, 2019 are not affected by these terms.

8. CONSUMER RIGHTS

As a consumer in India, you are protected under the Consumer Protection Act, 2019. Nothing in these Terms and Conditions limits or excludes your statutory rights as a consumer. For unresolved disputes, you may approach the National Consumer Helpline at 1800-11-4000 or file a complaint at consumerhelpline.gov.in.

9. INTELLECTUAL PROPERTY

All content on this website — including the Healoram brand name, logo, product names, product images, formulation descriptions, and written copy — is the intellectual property of Birab Trading LLP. Reproduction or use of any content without prior written permission is strictly prohibited.

10. USER ACCOUNTS

You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account. Please notify us immediately at support@healoram.com if you suspect unauthorised access.

11. LIMITATION OF LIABILITY

To the maximum extent permitted under Indian law, Birab Trading LLP shall not be liable for any indirect, incidental, or consequential loss arising from the use of our products or website. Our liability in any case is limited to the value of the specific order in question.

12. CHANGES TO THESE TERMS

We reserve the right to update these Terms and Conditions at any time. The date at the top of this page reflects the most recent revision. Continued use of the website after an update constitutes acceptance of the revised terms.

13. GOVERNING LAW AND JURISDICTION

These Terms and Conditions are governed by the laws of the Republic of India. Any disputes arising shall be subject to the exclusive jurisdiction of the courts in Mumbai, Maharashtra.